We want all our customers to buy our products with confidence. In the rare occurrences there is an error after production, we honor returns for up to 30 days. Similarly, if you’re unhappy with your purchase for whatever reason, we honor refunds up to 30 days. Please note we do not honor refunds for misusing our products (e.g. using indoor custom engraved plastic signs outside).
We use the highest quality materials available and have never encountered issues from using plates in various (dusty, humid, cold environments) or long term use. In fact, some of the plates in our shop have withstood various elements (including high humidity and welding dust) and are over 15 years old. However, defects in manufacturing can happen. Please contact us if you feel you’ve received a defective plate outside your 30 day refund window.