Frequently Asked Questions
General Questions
Production begins by showing a proof of how your product will appear. After approval, your selected material is either laser cut or loaded into our machine for engraving. Our laser engraving machine then engraves the emblem, text, or edge option (if applicable) into the material. The edges are then checked for consistency. If an adhesive backing is requested, the backing is carefully applied. Depending on the product and edge options, they are then further refined with a sharp razor. The product is then carefully packaged and placed in a mailer for shipment.
If you're interested in learning more about the laser engraving process, we encourage you to check out our YouTube or read more about the laser engraving process.
Product Questions
PLEASE READ: TAGS AND PLAQUES ARE PROCESSED DIFFERENTLY.
For Plastic Tags
We usually ship the following business day once the proof is approved. We will keep you up to date periodically about the status of your order.
Our tags are shipped USPS First Class Mail by default, but overnight shipping is available to customers that need their order right away. You can have your tags shipped overnight by selecting USPS Express at checkout.
Otherwise, if you need your order customized right away, we may charge an expedition fee. Please contact us if you need more information about expediting.
For Sports Plaques
Please note that sports plaques are MADE TO ORDER. This is a good thing as materials are clean, prints are vibrant, and ready to be displayed! However, it means we do not process overnight orders, so please plan your order ahead of time.
Generally, we ship 7-10 business days after the order is placed, or the following business day after details and materials are gathered. We will keep you up to date periodically about the status of your order.
Our plaques are shipped USPS First Class Mail by default, but overnight shipping is available to customers that need their order right away. You can have your plaques shipped overnight by selecting Overnight Shipping at checkout.
Since our plaques are made to order, we rarely accept expedition requests. However, we love helping our customers wherever possible. Feel free to contact us and we'll see if we can help you.