Frequently Asked Questions

General Questions

1Can I customize my order in person? / Do you have a location near me?
As of right now, no. Although we are based in Hauppauge, NY, our manufacturing facility is shared with another company. Unfortunately we do not have the accommodations to comfortably welcome visitors. This is something that we hope will change in the future, but encourage calling us at the number listed on our contact page if your order requires special assistance.
2Can you engrave my luggage tag, statue, trophy plate, charm, or something else?
The potential we have to personalize products is almost endless. We can take a variety of different orders, the site is by no means inclusive. We encourage inquiries like these to be routed to our custom orders page.
3Why don't I see my order's proof through your website?
Online customizers and digital 2D / 3D product models fail to show the accuracy and details of our products. So, throughout the years we’ve adopted a process that allows you to see how your final product will look more accurately in preproduction. After we review and confirm your order information, we send a black and white proof via email. Once you approve that proof, we begin production and wrap the plates carefully before shipping them out. As always, we're readily available should you have any questions, inquiries, and concerns. Feel free to contact us at any time.
4How does the engraving process work?

Production begins by showing a proof of how your product will appear. After approval, your selected material is either laser cut or loaded into our machine for engraving. Our laser engraving machine then engraves the emblem, text, or edge option (if applicable) into the material. The edges are then checked for consistency. If an adhesive backing is requested, the backing is carefully applied. Depending on the product and edge options, they are then further refined with a sharp razor. The product is then carefully packaged and placed in a mailer for shipment.

If you're interested in learning more about the laser engraving process, we encourage you to check out our YouTube or read more about the laser engraving process.

5What is your return policy?
We stand behind all of our products, however issues in production and shipping can happen. So if you’re not happy with your purchase for whatever reason, we offer a 30 day money back guarantee. Please be aware that this policy does not cover misuse done to our products. If you're looking to make a return or exchange, please contact us.

Product Questions

1Can I use Engraving Nation products outdoors?
Most plastic signs can be used outdoors but check that the color says indoor/outdoor use. For all other products, if the listing does not clearly indicate outdoor use, please contact us before using it outdoors.
2Are the colors and/or materials listed on the product page the only choices I can choose from?
There are many more options to choose from--more than we can list on our site! So if you are looking for a particular type of material, color, or option beyond what we have listed, you'll have to request a custom order. We will follow up within 48 hours to collaborate with you one on one.
3How can I see a proof of what I'll be receving?
You should receive it via email. Please check spam or filtered folders for Engraving Nation emails. If you do not receive your proof or an email pertaining your order within 2-3 business days, please contact us.
4How long is the production and handling process? I need my order ASAP!

PLEASE READ: TAGS AND PLAQUES ARE PROCESSED DIFFERENTLY.

For Plastic Tags

We usually ship the following business day once the proof is approved. We will keep you up to date periodically about the status of your order.

Our tags are shipped USPS First Class Mail by default, but overnight shipping is available to customers that need their order right away. You can have your tags shipped overnight by selecting USPS Express at checkout.

Otherwise, if you need your order customized right away, we may charge an expedition fee. Please contact us if you need more information about expediting.

For Sports Plaques

Please note that sports plaques are MADE TO ORDER. This is a good thing as materials are clean, prints are vibrant, and ready to be displayed! However, it means we do not process overnight orders, so please plan your order ahead of time.

Generally, we ship 7-10 business days after the order is placed, or the following business day after details and materials are gathered. We will keep you up to date periodically about the status of your order.

Our plaques are shipped USPS First Class Mail by default, but overnight shipping is available to customers that need their order right away. You can have your plaques shipped overnight by selecting Overnight Shipping at checkout.

Since our plaques are made to order, we rarely accept expedition requests. However, we love helping our customers wherever possible. Feel free to contact us and we'll see if we can help you.

5Can you engrave my favorite sports team, player, character, or TV show?
At this time, we can only engrave what we have a license to do so. While we have access to use officially licensed photos or player cards, we are forbidden from engraving names under current licensing laws. If you have artwork that you know can legally be reproduced, please contact us.
6What do I get on a sports plaque?
You get a high quality 12"x15" plaque with a premium photo of your favorite sports team logo, up to 2 randomly selected basic trading cards (layout varies, please see options), and one engraved plate (size varies, see options). Top holders and engraved plates are affixed to the plaque with permanent adhesive, but the 8x10 photo and 2 1/2" x 3 1/2" player card(s) are completely replaceable. Request a custom order for other options. We can provide alternative 8"x10" premium photo(s) (options vary), upgraded playing card(s), or customized engraved name plate(s).
7Where can I hang my wall plaque?
You can hang your wall plaque anywhere indoors, as long as you have something stable to hang it on! Hang it in your man cave or den! There are indents in the back for easy installation.

Back of Engraving Nation Plaque

8Can you engrave my favorite sports team or player name?
Our plaques are sold with basic player trading cards. Purchasing rookie cards, memorabilia cards, autographed cards, or short prints, are treated as a separate custom order.